Compliments & Complaints

Residents

All residents are encouraged to report compliments and complaints via the online form within the Residents area.

Neighbours or the General Public

Are invited to report compliments and complaints HERE.

Additional Information

Useful resources

  • A copy of our Complaints, Comments, Compliments and Suggestions Policy HERE.

  • Annual Complaints performance service improvement HERE.

  • Self-Assessment of the Complaints code reviewed by The Mills Charity board HERE.

  • Response to our self-assessment of the Complaints Handling Code and our Annual Complaints Performance and Service Improvement report HERE.

The Housing Ombudsman

The Ombudsman will normally only consider your complaint if you have gone through our complaints process first. You can contact them to discuss your complaint at any time and read their Ombudsman’s complaint handling code or contact them at: